Copier / Printer Field Service & IT Technician

We are seeking a skilled and customer-focused Copier / Printer IT Support & Field Service Technician to join our Baton Rouge team. In this role, you will provide both remote and on-site technical support for commercial copiers, printers, and multifunction devices.

This position focuses on the IT and networking side of office equipment, including device installation, print drivers, network connectivity, scanning functions, and customer support. The technician will assist customers by phone and remote support tools, as well as travel to customer locations for installations and troubleshooting., * Provide remote and telephone support for customer printing, scanning, connectivity, and related copier/printer issues.

• Install and configure network-connected copiers, printers, and multifunction devices at customer locations.
• Configure TCP/IP settings, static IP addresses, and other basic network settings.
• Install, configure, and troubleshoot printer drivers on Windows workstations and servers.
• Configure and troubleshoot scan-to-email, scan-to-folder, address book, and other scanning functions.
• Troubleshoot communication between customer computers, networks, print servers, and copier/printer devices.
• Assist with firmware, software, and application-related issues associated with office equipment and document workflows.
• Work with customer IT departments, managed service providers, and other third-party IT vendors when necessary.
• Provide end-user training following equipment installations.
• Provide pre-sales and post-sales technical support to our sales and service teams.
• Document work performed and communicate job status with customers and internal staff.
• Provide support from our Baton Rouge office as well as at customer locations throughout the service area.

Previous copier/printer IT experience is preferred, but candidates with strong backgrounds in IT support, networking, printers, electronics, or related technical field service will also be considered. Manufacturer and product training will be provided., * Working knowledge of Windows computers and basic networking fundamentals.

• Familiarity with TCP/IP, IP addressing, network-connected devices, and printer installation.
• Experience troubleshooting printers, computers, networks, or other technical equipment is preferred.
• Copier/printer industry experience is highly desirable but not required.
• Experience in IT support, desktop support, network support, field service, printer support, or a related technical role is beneficial.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently at customer locations and remotely assist users with varying levels of technical experience.
• Ability to learn new hardware, software, and technologies.
• High school diploma or equivalent required. Additional education, technical training, or certifications in IT, networking, or a related field are preferred.
• Valid driver’s license, auto insurance, dependable transportation, and a good driving record required.
• Professional appearance and demeanor.

Candidates with proven copier/printer IT experience who can independently handle installations, network configuration, and customer troubleshooting with minimal training may qualify toward the upper end of the salary range.

If you’re a dependable problem-solver with strong technical and customer service skills, we’d like to hear from you., * Can you travel locally to customer sites during the workday?

• Are you comfortable with basic networking and printer setup?

Education:

• High school or equivalent (Required)

Experience:

• IT or technical support: 1 year (Preferred)

License/Certification:

• driver’s license (Required)

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance