IT Support & Copier Field Service Technician

• Diagnose basic LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and connectivity issues
• Support Microsoft 365 and common end-user applications
• Install and configure computers, printers, scanners, and other network-connected devices
• Troubleshoot printing, scanning, authentication, and network communication issues
• Assist with user setups, hardware replacements, software installations, and workstation deployments
• Properly document issues, troubleshooting performed, and resolutions

Copier & MFP Field Service

• Travel to customer locations to diagnose and repair copiers, printers, and multifunction devices
• Install and configure new equipment on customer networks
• Perform preventative maintenance and replace parts and consumables when required
• Diagnose mechanical, electrical, and software-related equipment problems
• Verify equipment is functioning properly before completing service calls
• Maintain accurate service documentation and manage assigned parts and inventory
• Provide customers with professional, clear explanations of problems and resolutions

Millennium Business Systems is looking for a technically driven, customer-focused Hybrid IT & Field Copier Technician to join our service team.

This is an ideal opportunity for someone who enjoys solving technical problems and wants variety in their day. You’ll work across both IT support and office technology, troubleshooting computers, networks, printers, copiers, and multifunction devices for business customers.

One day you may be diagnosing a network connectivity issue, configuring a workstation, or troubleshooting Microsoft 365. The next, you may be onsite installing a multifunction copier, resolving print/scan issues, or performing preventative maintenance.

If you enjoy technology, like working directly with customers, and don’t want to sit behind a desk all day, this role offers a strong combination of IT, networking, electronics, and hands-on field service., We’re looking for someone who is technical, dependable, curious, and accountable., * 2+ years of experience in IT support, field service, copier/printer repair, electronics, or a related technical role

• Working knowledge of Windows PCs and business networks
• Understanding of TCP/IP, DNS, DHCP, Wi-Fi, and network printing
• Strong mechanical and technical troubleshooting ability
• Ability to systematically diagnose problems rather than simply replace parts
• Strong customer-service and communication skills
• Ability to work independently in the field while remaining accountable to the service team
• Ability to prioritize multiple service calls and technical issues
• Professional appearance and attitude when working at customer locations
• Valid driver’s license and acceptable driving record
• Ability to lift and maneuver equipment and parts associated with field service work

Experience That Will Make You Stand Out

Experience with any of the following is a plus:

• Copier/MFP service or repair
• Managed IT services or MSP environments
• Microsoft 365
• Active Directory and Windows administration
• Network troubleshooting
• Print servers and printer deployment
• Scan-to-email and scan-to-folder configuration
• Remote monitoring and management tools
• Business-class firewalls, switches, wireless networks, or endpoints
• CompTIA A+, Network+, or equivalent technical training
• Manufacturer-specific copier or printer certifications

The Person We’re Looking For

Technical knowledge matters, but attitude and problem-solving ability matter just as much.

You’ll be a strong fit if you:

• Like figuring out why something isn’t working
• Take ownership of a problem until it is resolved
• Can communicate with both technical and non-technical customers
• Are willing to learn new technologies
• Understand that excellent customer service means more than just fixing the equipment
• Show up prepared, professional, and ready to solve problems

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

At Millennium Business Systems, our customers rely on us for more than office equipment. They depend on us to keep their technology operating and their businesses productive.