Program Support Technician Senior

• Serves as a lead and an expert information resource for one or more program areas
• Performs complex tasks for program services
• Directs and/or processes incoming inquiries and provides accurate information for program services
• Designs and directs workflow processes
• May assist with applications for services and MOAs
• Supports the development and coordination of program activities
• Ensures compliance with policies, procedures, and regulations

Data Entry & Records Maintenance

• Collects and inputs data into established database and reviews for discrepancies
• Maintains records in accordance with policies and procedures
• May perform data analyses to assess trends
• Gathers data and collects and prepares reports on program activities
• Generates reports as needed

Training & Technical Guidance

• Provides guidance and resources on program specifics
• Provides training to other support staff on processes, procedures, workflow and program details

• Knowledge of program operations, services, policies, and procedures.
• Ability to serve as an expert resource, providing accurate information and resolving inquiries.
• Experience in designing and directing workflow processes to enhance program efficiency.
• Ability to ensure compliance with relevant regulations, policies, and procedures.
• Proficient in collecting, entering, and reviewing data for discrepancies.
• Ability to maintain records in accordance with established policies and procedures.
• Ability to generate reports and interpret data to inform program activities.
• Strong interpersonal and communication skills, verbal and written.
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e. Word, Excel, and database entry) and general office equipment

Additional Considerations

Experience in supporting a supervisor or manager in leading a team Experience in training/mentoring Experience scheduling and ensuring continuity of operations Experience in Coordinating clinics or special projects Knowledge of Department of Health Vital Records Knowledge of Electronic Health Records operating systems. Knowledge of Billing and Coding Deputy Registrar Certification

Come work where the blend of small-town charm, natural beauty and affordable living is at your disposal. The area offers a relaxed pace of life, and a welcoming community that cares about the people who live here. The West Piedmont Health District serves Henry County, Franklin County, Patrick County, and the City of Martinsville.

What drives you? Whether knowing the work you do makes a difference, having a great work/life balance, working to succeed in performing beyond the minimum and contributing in ways that go beyond expected or simply working with a great group of people who are committed to professionalism then the Department of Health is right for you.