Program Support Technician - #WWRW0256

The Program Support Technician delivers high-quality departmental support aligned with WWRC’s vision and operational needs. This role requires strong customer service, teamwork, and the ability to work in a fast-paced environment serving consumers, staff, families, visitors, and guests. Other duties and special projects may be assigned, and the employee is expected to complete tasks as directed by the supervisor., * Support Rehabilitation Counselors by preparing participant files, scheduling appointments, assisting with participant needs, and completing AWARE updates from pre-admissions through discharge.

• Provide division-wide administrative support, including maintaining participant lists, responding to inquiries, entering WIOA credentials/skill gains, and offering backup coverage as needed.
• Assist Behavioral Health and Education Support Services with documentation, scheduling, AWARE service updates, correspondence, and clerical support, ensuring accuracy and confidentiality.

Knowledge of office procedures, tracking systems and work task organization; Windows-based computer applications; telephone, computer, and email etiquette; business English and math; and basic principles of confidentiality and ethics in the workplace.

Skills in: confidential communications; effective customer service delivery; basic data entry using Excel spreadsheets and/or other database applications; MS Office software programs; use of automated office equipment; computer and web-based literacy; attention to detail; oral and written communications; and meeting coordination/logistics.

Demonstrated Abilities to: establish and maintain effective working relationships with individuals from varying social and economic environments; communicate effectively orally and in writing; interpret and apply established policies and procedures in the provision of services; organize, manage, and prioritize multiple and sometimes unrelated and/or competing responsibilities in a timely manner; and, perform essential job duties in a fast-paced work environment.

Some training and/or experience in human service delivery methods.

Special Instructions

• This position has been designated a sensitive position under Va. Code § 2.2 1201.1.
• A fingerprint based criminal history check will be required of the finalist., Wilson Workforce and Rehabilitation Center offers a comprehensive benefits package to include your choice of health insurance plans, flexible spending accounts, VRS retirement, employer paid basic group life insurance, employee paid optional group life, 13 paid holidays, Sick Leave, Annual Leave, Family Personal Leave, employee discount programs, and much more!