Entry-Level IT Support and Telecommunications Technician

• Field Technician: mostly on-site service calls and in-house assigned work. When you’re not out in the field, you’ll jump in and help HelpDesk with incoming remote calls.
• HelpDesk Technician: mostly remote and in-house client support, with FieldOps cross-training encouraged.

Responsibilities and Duties

Client Service (the part that matters most)

• Provide professional, responsive, and courteous support, on-site and remote
• Explain issues, solutions, and timelines clearly to both technical and non-technical people
• Own your service requests from start to resolution or a smart escalation
• Represent the company with a professional appearance and attitude at client locations
• Spot recurring client issues and speak up with ideas to fix them for good
• BE A CUSTOMER SERVICE ROCK-STAR (yes, it’s still important)

IT

• Diagnose and resolve hardware, software, networking, connectivity, and user issues
• Maintain and troubleshoot computers, peripherals, network equipment, servers, and other IT and telecom systems
• Support Microsoft and Google cloud services, user accounts, authentication, and business applications
• Troubleshoot client networks: wired and wireless, switches, routers, and firewalls
• Field: install and configure equipment, handle new deployments, upgrades, and migrations

Telecommunications

• Support and maintain telecom systems for our Telco clients
• VoIP phone and server deployment, basic telecom server setup and programming, remote maintenance, and remote user support

Professionalism

• Follow our security, configuration, and change-management standards
• Document your troubleshooting, changes, and resolutions accurately in our ticketing and documentation systems
• Share what you know with the team, and keep learning from them

If you’re the right fit, we’ll know. But don’t apply if you have zero technical aptitude, or if you had to look up the word “aptitude.”

You don’t need to know how to do everything. We’ll teach you. But you do need to like technology and be passionate about it, because we can’t teach that part.

What we’re looking for:

• A drive to keep your technical skills sharp and stay current on the tools we support
• Interest in certifications and industry training (we’ll help, see benefits)
• Awareness of current cybersecurity threats and best practices
• Initiative to spot ways to improve yourself and the team, * 8-hour shift, Monday to Friday
• On call

Education: High school or equivalent (preferred)

Experience:

• Windows: 1 year (preferred)
• Customer service: 1 year (preferred), * High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

Do you love being the hero? Are you amazing with people, especially people who aren’t great with technology? Do you love technology? Does being a valuable member of an elite team of telecommunications and IT specialists sound like your kind of job?

We’re looking for someone who answers yes to all of that. You love putting people at ease, solving problems, and leaving smiles in your wake. If that’s not you, move on. If it is, we want to chat.

We can teach you most of what you need to know. What we can’t teach is showing up on time, working hard, and being willing to learn. We’re a small team of tech ninjas. We only take on clients who want the best of the best, so we hire the best. Still interested? Alrighty then…

This is one of the most important roles on our team. You’re the face of our company, and we take that seriously. You’ll support MSP and Telco clients both on-site and remotely, and the job is rewarding for the right person., * 401(k) and 401(k) matching

• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Professional development assistance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance