IT Support Specialist

• Are curious by nature and like figuring out how things work
• Hate leaving a client waiting, and follow up without being asked
• Would rather fix the root cause than just close the ticket
• Take feedback well and want to be coached

It’s probably not a fit if “good enough” is good enough for you. Our clients count on us to be fast and thorough, and we hold ourselves to that every day.

What a typical week looks like

• Working help desk tickets and seeing them through to resolution
• Supporting Windows and Mac users remotely and on-site (desktops, laptops, printers, phones)
• Setting up users, licenses and permissions in Microsoft 365
• Deploying and managing devices and software
• Troubleshooting network issues, including firewalls and Wi-Fi
• Helping respond to phishing reports and security alerts
• Documenting fixes in our knowledge base

We’re looking for someone early in their IT career who is hungry to learn and cares a lot about doing right by the people they support. You’ll learn from experienced technicians, own your tickets start to finish, and be part of a small team where your work gets noticed., * Some hands-on IT experience. Help desk, internships, or a degree or certificate program all count.

• Comfortable with Windows 11 and Mac
• Familiar with Microsoft 365
• Basic networking knowledge (IP, DNS, DHCP)
• Can explain tech clearly to people who aren’t technical
• Organized, reliable, and able to manage your own time
• Valid driver’s license and reliable transportation for on-site visits

Nice to have

• Experience with an RMM or ticketing system
• Experience with device management or business networking
• CompTIA A+, Network+, or Microsoft certifications (or working toward one), * Are you able to take part in an on-call rotation for occasional after-hours work (paid at overtime)?
• Do you have a valid driver’s license and reliable transportation for on-site visits?

Why work here

• You’ll learn directly from our senior technicians, with real room to grow into higher-tier work
• Hands-on security experience most help desk jobs never touch
• Small team, real responsibility, no red tape
• 401(k) with match, health, dental, vision, PTO, parental leave, and professional development assistance

Schedule and pay

• Full-time, in person at our Knoxville office during our 8 to 5 business hours
• Occasional after-hours work through an on-call rotation, paid at overtime
• $50,000 to $55,000 per year

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Victory Technology is a small, Knoxville-based IT and cybersecurity company. We support title companies and other small businesses across the Southeast and beyond, and a big part of our work is helping protect them against phishing, which is where a lot of wire fraud starts.