Software Support Specialist

CompuSource Systems provides data processing and information systems for credit unions, including its CompuShare platform. This proposed role focuses on supporting business software, investigating reported problems, documenting solutions, and coordinating with internal technical teams to improve the customer experience., * Respond to customer inquiries regarding software functionality, errors, and system performance.

• Diagnose and troubleshoot application issues and guide users through appropriate solutions.
• Support users working with financial services and credit union processing software.
• Investigate software errors, data inconsistencies, and application configuration problems.
• Document support requests, troubleshooting steps, resolutions, and follow-up actions.
• Escalate complex technical issues to software developers or senior support personnel.
• Assist customers with software updates, configuration changes, and application usage.
• Perform basic SQL queries or data checks when authorized and appropriate.
• Test reported issues and verify fixes before communicating resolutions.
• Maintain accurate customer support records and technical documentation.
• Identify recurring problems and recommend improvements to support procedures.
• Collaborate with development, implementation, and operations teams.
• Explain technical information in clear, accessible language to nontechnical users.
• Follow established procedures for protecting customer data and maintaining confidentiality.

CompuSource Systems, Inc. is seeking a customer-focused Software Support Specialist to help users troubleshoot software applications, resolve technical issues, and maintain reliable business systems. The ideal candidate will have strong problem-solving skills, clear communication abilities, and an interest in helping customers use technology effectively., * Experience in software support, application support, help desk services, or a related technical role.

• Strong troubleshooting and analytical problem-solving skills.
• Familiarity with Windows operating systems and common business applications.
• Understanding of software installation, configuration, and user account management.
• Ability to document technical issues and communicate solutions clearly.
• Strong customer service and interpersonal skills.
• Ability to manage multiple support requests and prioritize work.
• Attention to detail when handling application data and customer records.
• Willingness to learn specialized business and financial processing software.

Preferred Skills

• Experience supporting financial services, banking, or credit union applications.
• Familiarity with SQL and relational databases.
• Knowledge of data processing, transaction workflows, and application integrations.
• Experience with remote support tools and ticket management systems.
• Familiarity with software testing, troubleshooting logs, and defect reporting.
• Understanding of data privacy, access controls, and information security.
• Experience working with software development or implementation teams.

The company describes a benefits package that may include health-related coverage and other employee benefits. Confirm the exact benefits offered for this role directly with the employer.

Posting verification note: This is a suggested job description, not confirmation of an active Software Support Specialist vacancy. Before publishing, confirm that the company is hiring for this role and verify the salary, employment type, work arrangement, and qualifications. The salary range above is an estimate for drafting purposes only.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

CompuSource Systems, Inc. is an Amherst, New York-based technology provider serving the credit union industry. Its services and products include core processing software, loan processing, mobile and home banking, back-office accounting, and data processing solutions.

The company’s CompuShare platform is designed to help credit unions manage operational processes and member services.