Entry-Level IT Support Analyst

Seeking an entry-level IT Support professional to provide Tier 1 support for airport technology systems. Responsibilities include logging and tracking incidents, performing basic troubleshooting, managing service requests, coordinating with vendors, and escalating issues according to ITIL/ITSM processes and SLAs. Key Responsibilities: Provide first-level support for airport systems, applications, and infrastructure. Log, prioritize, track, and resolve incidents and service requests. Troubleshoot basic technical issues and escalate complex problems to Tier 2 teams or vendors. Coordinate with suppliers to ensure timely resolution within SLAs. Maintain accurate ticket documentation and knowledge base articles. Identify recurring issues and support continuous service improvement.

Strong customer service, communication, and problem-solving skills. Must have a bachelor’s degree Basic IT troubleshooting and ticket management knowledge. Familiarity with ITSM/ITIL processes is preferred. Ability to work onsite in Newark, NJ.