IT Support Specialist

• Provide technical support to end-users, addressing software troubleshooting and computer management issues.
• Assist with desktop support, including installation and configuration of hardware and software.
• Manage and troubleshoot network connectivity issues, including VPN and firewall configurations.
• Maintain accurate documentation of support requests and resolutions.
• Collaborate with team members to enhance customer support and improve IT services.

• At least 3-5 years relevant experience
• Industry certifications a plus
• Can work and relate well with customers/co-workers
• Aptitude for customer support
• Valid driver’s license
• Reliable vehicle

Necessary Abilities:

• Strong diagnostic and problem-solving skills
• Windows desktop installation and troubleshooting
• Windows server installation and troubleshooting
• Microsoft 365 administration
• Google Workspace administration
• Routers/Firewalls
• Wi-Fi setup and troubleshooting
• LAN/WAN installation and troubleshooting
• MFP printing and scanning setup
• Documentation of work
• Cat5/6 wiring a plus
• Mac OS experience a plus
• Work well both independently and within a team
• Keep abreast of new technologies

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance