Help Desk/Hybrid Technician - Entry Level (1 - 3 Years Experience)

Fisch Solutions, one of the Hudson Valley’s leading Managed Service Providers (MSPs), is seeking a Help Desk/Hybrid Technician (Entry Level) to join our growing team. This position focuses on hardware deployment, network support, and basic Windows Server administration at a fixed client site in Orange County, NY.

You’ll be hands-on with both users and technology-installing, troubleshooting, and maintaining computers, printers, and network systems in a professional environment.

What You’ll Do

• Provide on-site and remote support for users on desktop hardware, software, and network issues.
• Deploy and configure new computers, peripherals, and printers.
• Support and maintain network equipment including SonicWall, Meraki, WatchGuard, and Fortinet firewalls.
• Perform basic Windows Server administration including Active Directory user management and Group Policytroubleshooting.
• Assist in monitoring and resolving help desk tickets while maintaining documentation.
• Communicate clearly and effectively with clients and team members to resolve technical issues.
• Maintain and improve system performance, uptime, and end-user satisfaction.

You’re Great At

• Desktop support and deployment (Windows and Mac).
• Managing Microsoft 365 and Office applications.
• Troubleshooting hardware and connectivity issues.
• Following through on tickets and seeing problems to completion.
• Providing professional, customer-focused support.

• Experience with firewalls, routers, and managed switches.
• Prior experience with SonicWall, Meraki, WatchGuard, Ubiquiti, and Fortinet devices.
• Familiarity with Windows Server (Especially Active Directory User Management, Group Policy, & DNS)
• Basic understanding of network topologies, Wi-Fi, and VPN technologies.

Requirements

• Minimum 1 year of IT support experience (help desk, desktop support, or field technician).
• Experience deploying and troubleshooting computers and peripherals.
• Working knowledge of networks and basic server environments.
• Strong communication and organizational skills.
• Valid driver’s license and ability to work onsite daily.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance