Associate IT Network Admin (DoIT #74037)

The Voice and Collaboration Services Bureau within the New Mexico Department of Information Technology (DoIT) is responsible for delivering and supporting statewide voice and mobility telecommunications services used by state agencies. Overall, the bureau functions as the state’s centralized provider for enterprise voice technologies, ensuring reliability, modernization, and coordinated telecom services across New Mexico state government.

Interviews are anticipated to be conducted within two weeks of closing date. Why does the job exist?

This position will oversee and support the state¿s enterprise voice communications network and mobile communications services. How does it get done?

Administer, configure, and maintain Avaya Aura platforms, Session Manager, Communication Manager, gateways, SIP trunks, and associated telephony infrastructure. Manage Microsoft Teams and Zoom Voice including call flows, Direct Routing, SBC configuration, number management, call queues, and voice policy administration. Provide engineering support for contact center platforms (Avaya Contact Center, Cisco/Webex Contact Center, Zoom Contact Center or other CCaaS), including call routing design, IVR configurations, reporting, and agent licensing. Monitor, troubleshoot, and resolve complex voice, SIP signaling, QoS, and network related issues across all supported platforms. Perform voice infrastructure upgrades, patching, migrations, and lifecycle management activities. Provides oversight, administration, and support for statewide mobility services (Verizon, ATandT, T-Mobile) including mobile device management (Maas360, inTune). Who are the customers?

All New Mexico State Agencies.

Do you have a valid Driver’s License license?, Do you have experience in Zoom?, Do you have a Associate’s degree?, Associate Degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in end-user support, systems administration, or network administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience. Employment Requirements

Must possess and maintain current ID or Driver’s License. Pre-employment background investigation is required, and employment is conditional pending results. Working Conditions

Work is mostly performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required. Must be able to lift 25lbs. In-state travel required for system upgrades and replacements. Exposure to noise and vibration when working in switch rooms. Must carry a state issued cell phone. Ability to be mobile on an as needed basis between Santa Fe and Albuquerque office agencies Supplemental Information

3.53.5 out of 5 stars 715 Alta Vista St, Santa Fe, NM 87505 $26.57 - $39.86 an hour - Full-time