Desktop Support Technician

• Provide first-line technical support to users for hardware, software, and network issues via help desk tickets, phone, or in-person interactions.
• Install, configure, and maintain desktop computers, laptops, peripherals, and other hardware components.
• Troubleshoot operating system issues across Windows, macOS, and other platforms; perform software diagnostics and resolve compatibility problems.
• Manage user accounts and permissions within Active Directory; assist with account provisioning and password resets.
• Support system administration tasks including Windows Server management, system updates, and security configurations.
• Maintain hardware inventory records; perform hardware maintenance and upgrades as needed.
• Assist with network connectivity issues such as VPN access, wired/wireless connections, and computer networking troubleshooting.
• Utilize IT support tools such as BMC Remedy for ticket tracking and issue resolution documentation.
• Collaborate with team members to escalate complex issues appropriately; document solutions for future reference.
• Contribute to ongoing improvements in IT infrastructure stability and user experience.

• Proficiency in Microsoft Office Suite applications and general computer management tools.
• Strong technical support skills with experience troubleshooting hardware, software, and network problems.
• Experience with hardware maintenance, repair, and hardware support procedures.
• Familiarity with software troubleshooting techniques across various platforms.
• Ability to manage Active Directory environments effectively for user account management.
• Understanding of computer networking concepts such as VPN configurations and network troubleshooting.
• Experience with Windows Server administration and IT infrastructure management.
• Excellent communication skills to clearly convey technical information to non-technical users.
• Multi-platform support experience (Windows, iOS, Android, Linux)
• Microsoft certifications (MD-100/101, AZ-900) preferred
• Experience with endpoint management, security tools, AV systems, or data center/IDF environments a plus

This role is integral to ensuring optimal performance of our IT environment while supporting end-users with professionalism and expertise. We welcome candidates who are eager to develop their skills further within a dynamic team dedicated to technological excellence.