IT Support Technician

IT Support Technician provides end-user technology support and is responsible for the configuration, installation, maintenance, security, and troubleshooting of computers, laptops, peripherals, application software, phones, and other technology systems., * Accept technology support requests from employees and record details in the IT department service management system.

• Configure, deploy, and maintain end-user computers, peripherals, applications, and phones.
• Configure, deploy, and maintain network printers, multi-function devices, and other office technology systems.
• Test, deploy, and maintain client computer configurations and user application packages.
• Manage user and computer accounts in Active Directory and other internal and external services and databases.
• Keep computer and peripheral inventory organized and secure.
• Provide training on end-user systems and applications as needed.
• Document the request resolution process in the service management system.

• The ideal candidate will have 2+ years of experience in IT technical support or related IT support role.
• Windows 10 client OS configuration and administration.
• Experienced in Microsoft Office including Office 365, Word, Excel, and Outlook; intermediate internet skills, basic understanding of Microsoft Active Directory, LDAP, WAN/LAN networks.
• Ability to work in a high-volume department; strong organizational skills; ability to consistently meet deadlines.
• Excellent customer service skills, ability to work autonomously, and as a team.