IT Help Desk Specialist

We are seeking a Service Desk Agent to provide high-quality technical support as the first point of contact for users calling the IT Service Desk. The ideal candidate has strong communication skills, is customer-focused, and can resolve issues efficiently using a knowledge base and their technical expertise., * Provide first-level phone/chat support with professionalism and empathy.

• Accurately document incidents and problems in a tracking system.
• Diagnose and resolve hardware/software issues in a fast-paced 24x7x365 environment.
• Escalate and follow up on unresolved issues promptly.
• Support end-users with enterprise applications, systems, and hardware.
• Collaborate with internal teams and contribute to service improvement.

• 2-5 years of experience in technical support or a similar high-tech environment.
• Strong customer service and communication skills.
• High school diploma or GED required.
• Proven ability to troubleshoot and resolve technical issues independently.
• Flexibility to work variable shifts, including nights, weekends, and holidays.

Technical support, helpdesk, IT helpdesk, desktop support, * ticketing system: 1 year (Preferred)

• Technical support: 1 year (Preferred)

Ability to Commute:

• Columbus, OH 43219 (Preferred)