Desktop Support

• 2+ years of experience supporting desktop computers in a networked environment (Windows and/or Mac OS).
• Experience troubleshooting hardware, software, and network issues.
• Experience supporting A/V equipment in classrooms, meeting rooms, or event spaces.
• Ability to provide both remote and on-site desktop support.
• Strong customer service and communication skills in a professional setting.
• Experience working both independently and collaboratively as part of a technical support team.
• Ability to maintain accurate inventory and documentation of equipment and support activities.
• Experience with setup, delivery, and installation of workstations, peripherals, and classroom technology.
• Knowledge of preventive maintenance techniques for classroom technology and instructional spaces.

Desired Skills:

• Experience with video-data projection, audio systems, and general A/V troubleshooting.
• Experience delivering end-user training or identifying training needs related to technology usage.
• Familiarity with IT service management tools and help desk ticketing systems.
• Ability to lead or coordinate technical projects and act as an escalation point.
• Experience communicating and reporting technology outages and incident tracking.
• Willingness to work a flexible schedule including evenings and weekends as needed.
• Prior experience in a higher education or academic support environment., * Desktop support: 2 years (Required)
• IT troubleshooting: 2 years (Required)
• audio/visual equipment : 2 years (Preferred)

Ability to Commute:

• Columbus, OH 43210 (Required)

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off