IT Specialist

Position Overview: The IT Specialist is responsible for providing day-to-day technical support to employees and assisting with the implementation, maintenance, and improvement of company technology systems. This role serves as a primary resource for troubleshooting hardware, software, user account, and connectivity issues while ensuring employees have the technology and support needed to perform their jobs effectively.

The IT Specialist will also support broader technology initiatives, including software development projects, ERP system improvements and implementation, process automation, and artificial intelligence (AI) integration. This position works closely with employees across departments to identify technology needs and implement practical solutions that improve efficiency and business operations., * Respond to employee technical support requests via phone, email, remote support, or in person.

• Troubleshoot and resolve hardware, software, account, and basic network/connectivity issues.
• Reset passwords, unlock user accounts, and assist with system access and permissions.
• Set up, configure, and deploy new computers, printers, peripherals, and other technology equipment.
• Create and maintain documentation, troubleshooting guides, and procedures for common or widespread technical issues.
• Assist with software development, testing, implementation, and improvement projects.
• Assist with ERP system improvements, testing, implementation, and ongoing optimization.
• Support the evaluation and integration of AI tools and technologies into company processes.
• Identify opportunities to automate processes and improve operational efficiency through technology.
• Perform other IT-related duties and projects assigned.

• Strong technical troubleshooting and problem-solving skills.
• Strong communication and customer-service skills with the ability to assist users of varying technical abilities.
• Ability to prioritize multiple support requests and projects in a fast-paced environment.
• Working knowledge of computer hardware, software, printers, user accounts, and basic networking.
• Familiarity with Microsoft Windows and Microsoft 365 applications.
• Ability to document technical procedures and solutions clearly and accurately.
• Interest in software development, ERP systems, process automation, and emerging technologies.
• Familiarity with AI tools and their potential business applications.
• Strong attention to detail and organizational skills.
• Ability and willingness to learn new systems, applications, and technologies.
• Ability to work independently while collaborating effectively across departments.

Work Conditions:

• Hours of Work: Full-time, 40 hours per week, Monday through Friday
• Work Environment: In person at our Clearwater location, with support provided to other company locations as needed.
• Travel: Occasional travel to other company locations may be required

Compensation and Benefits:

• Salary: starting at $55,000 (salary will be based on experience and qualifications)
• Benefits: Including health insurance, holiday paid time off, paid time off, and professional development opportunities.

Pay: From $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance