Technical Support Technician

As a Technical Support Technician, you’ll help users resolve technology issues and keep computers, devices, and networks running smoothly. You’ll deliver responsive IT support through help desk systems, investigate reported problems, and explain solutions in clear, customer-focused language. Your impact: By resolving technical issues and managing support tickets, you help users return to work with reliable access to the tools they need., * Provide technical support for Windows and macOS operating systems, desktop computers, mobile devices, and Microsoft Office.

• Diagnose and resolve hardware, software, equipment, and network issues; escalate complex problems when needed.
• Manage customer support tickets in help desk systems, document troubleshooting steps, and communicate progress to users.
• Support computer networking, including local area networks (LAN), transmission control protocol/internet protocol (TCP/IP), domain name system (DNS), virtual private networks (VPN), and firewall connectivity.
• Assist with Active Directory management, Group Policy Objects (GPO), Microsoft Windows Server, Linux, and computer management tasks.

• Experience in technical support, help desk, IT support, desktop support, hardware support, or customer support is valuable.
• Familiarity with Windows support, operating systems, computer hardware, software troubleshooting, network troubleshooting, and technical troubleshooting support.
• Understanding of computer networking concepts, including TCP, TCP/IP, LAN, DNS, VPN, and firewall basics.
• Strong customer service, communication, and analysis skills, with the ability to explain technical steps clearly.
• Microsoft Office knowledge is useful; experience with Active Directory, GPO, Windows Server, macOS, or Linux is preferred.

• 401(k)
• Dental insurance
• Flexible schedule
• Parental leave