Helpdesk Support

We are looking for an experienced Helpdesk Support professional to provide front-line IT support for a logistics center and third-party logistics operations. The ideal candidate will have strong experience with desktop support, logistics applications, SAP, Office 365, network connectivity, and incident/problem management., * Provide first-line IT support for PCs, applications, network connectivity, and logistics applications.

• Support SAP and logistics-related applications and troubleshoot user issues.
• Troubleshoot desktops, laptops, printers, scanners, peripherals, and network connectivity.
• Diagnose and resolve incidents within established service levels.
• Perform incident triage, prioritization, escalation, and resolution.
• Participate in Problem Management and identify root causes of recurring incidents.
• Work with business process owners and IT teams to implement process improvements.
• Support risk assessments for logistics applications and hardware.
• Provide support for software releases, system upgrades, patches, and new service rollouts.
• Coordinate with Help Desk and IT Service Line Managers for issue resolution.
• Maintain accurate incident documentation and follow standard IT support processes.
• Manage multiple priorities while maintaining strong customer service.

Help Desk, Help Desk, Network Connectivity, Desktop Administration, Logistics Industry Software, Technical Support, SAP, Third-Party Logistics (3PL), Incident Management, Desktop PC, * 5-7+ years of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support.

• Experience supporting logistics, warehouse, distribution, or supply chain operations.
• Hands-on experience with SAP application support.
• Experience supporting PCs, printers, scanners, and network connectivity.
• Experience with Microsoft Office 365, including Outlook, Teams, and related applications.
• Strong knowledge of Incident Management and Problem Management.
• Experience with troubleshooting hardware, software, applications, and network issues.
• Strong communication, interpersonal, and organizational skills.
• Ability to work independently and prioritize multiple support requests.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.

PROLIM Global Corporation (www.prolim.com) is currently seeking Helpdesk Support for a position in Memphis, TN with one of our top clients., PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.