Technical Support Representative

AWS/CES is seeking a Technical Service Representative for a global leader in mobile elevating work platforms and telehandler equipment. This role is ideal for a technically skilled professional with strong customer service and troubleshooting abilities who can provide technical support, assist with equipment repairs, and help customers resolve product-related issues.

The successful candidate will work cross-functionally with internal teams, support new product launches, and provide technical training and guidance to customers and colleagues., * Provide technical assistance and troubleshooting support to customers regarding company’s equipment, primarily by phone.

• Diagnose equipment faults and evaluate potential causes, repair needs, and appropriate corrective actions.
• Read and interpret technical manuals, engineering drawings, and electrical and hydraulic schematics.
• Assess the condition of parts and components and determine the suitability of repairs, replacements, and modifications.
• Provide technical training and guidance to customers and less experienced team members.
• Collaborate with internal departments to exchange diagnostic information and resolve equipment issues.
• Review test results, trial data, and simulations to evaluate equipment performance and troubleshoot faults.
• Support new product launches and promote relevant products and services to customers.
• Schedule repair and maintenance activities and complete weekly reports on time.
• Travel throughout the United States as required and visit the corporate office in Ontario, Canada.

• Post-secondary technical diploma in a related field, along with relevant training and maintenance experience.
• At least 3 years of customer service experience; aerial work platform or equipment industry experience is strongly preferred but not required.
• Ability to interpret technical manuals, drawings, electrical circuits, and hydraulic schematics.
• Strong mechanical, electrical, troubleshooting, and diagnostic skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong communication and customer service skills, with the ability to explain technical information clearly.
• Ability to work independently and collaborate effectively across departments.
• Valid passport and willingness to travel throughout the United States as required.