Linux Telecom Support Engineer - VoIP / SIP

A growing technology organization is seeking a Linux Telecom Support Engineer to support production systems and troubleshoot technical issues involving Linux operating systems, applications, networks, and VoIP platforms., * Troubleshoot production issues involving Linux operating systems, applications, networking, and VoIP platforms.

• Apply software fixes, updates, patches, and system upgrades.
• Analyze Linux logs, command-line output, and Wireshark packet captures to identify root causes.
• Work directly with customer engineering teams to resolve technical issues and discuss requirements.
• Prepare Methods of Procedure (MOPs) for production changes and system updates.
• Report software bugs to development teams and provide supporting logs and traces.
• Participate in scheduled maintenance windows for upgrades and patching.

This role is ideal for someone with a strong background in Linux and telecommunications who enjoys hands-on troubleshooting and working directly with customer engineering and development teams.

This is a hybrid position requiring in-office attendance 2 days per week. Candidates must be authorized to work in the United States without employer sponsorship., * 5+ years of experience supporting Linux-based systems, preferably Red Hat Enterprise Linux (RHEL).

• Strong knowledge of Linux administration and troubleshooting.
• Solid understanding of telecommunications, VoIP, SIP, and networking.
• Experience analyzing Wireshark traces and network packet captures.
• Proficiency gathering and analyzing logs and traces through the Linux command line.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to collaborate effectively with customer engineering and development teams.

Preferred Qualifications

• Linux scripting experience.
• Basic knowledge of PHP.
• Familiarity with the Diameter protocol.
• Experience with VMware vSphere.
• Basic knowledge of Cisco IOS.

Work Environment

• Hybrid schedule with 2 days per week in the office.
• Hands-on technical support for Linux-based telecommunications platforms.
• Regular collaboration with customer engineering and internal development teams.
• No visa sponsorship available.

If you have strong Linux troubleshooting skills and experience with SIP, VoIP, and telecommunications systems, we’d like to hear from you. Apply today for consideration.

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance