Linux Network Support Engineer - Linux, SIP/VoIP & Networking

Kane Partners is recruiting a Linux Network Support Engineer for an established international communications software company.

This position offers a hybrid schedule with two days per week in the Northern New Jersey office and three days working remotely.

We’re seeking a technically strong engineer who enjoys troubleshooting Linux systems, investigating network issues, analyzing logs, and working directly with customers and software development teams to resolve problems.

If you have hands-on Linux experience along with networking, SIP, VoIP, or telecommunications knowledge, we’d like to hear from you.

This is a technical, hands-on support engineering role-not a traditional help desk position.

What You’ll Be Doing

• Troubleshoot application, network, and operating system issues on Linux production servers.
• Investigate and resolve day-to-day technical issues affecting customer production environments.
• Analyze Linux system logs, application logs, network traces, and diagnostic information.
• Troubleshoot networking and communications issues involving SIP, VoIP, and related technologies.
• Use Linux command-line tools to investigate services, processes, connectivity, routing, and system performance.
• Work with Wireshark and other diagnostic tools to analyze network traffic and identify problems.
• Apply software fixes, updates, patches, and configuration changes to production platforms.
• Prepare Methods of Procedure (MOPs) for planned production changes and maintenance activities.
• Participate in customer engineering meetings to review technical issues, requirements, and change requests.
• Document technical issues and communicate findings to software development teams.
• Identify and report software defects discovered in production environments.
• Support scheduled maintenance windows and customer-specific operational requirements.
• Collaborate with internal engineering, development, and customer support teams., * Telecommunications software or communications platforms.
• SIP signaling and VoIP troubleshooting.
• RTP, network packet analysis, and protocol troubleshooting.
• VMware or virtualized Linux environments.
• Red Hat Enterprise Linux administration.
• Experience supporting mission-critical or high-availability production systems.
• Bash scripting or Linux automation.
• Experience preparing MOPs and supporting production maintenance windows.
• Working directly with customer engineering teams.
• Experience troubleshooting distributed applications and complex network environments.

Why Consider This Opportunity?

This is an opportunity to work with sophisticated communications technology and solve challenging technical problems in real-world production environments.

You’ll collaborate with experienced engineers and developers while supporting complex Linux-based systems used by enterprise customers.

The position offers a combination of hands-on Linux troubleshooting, networking, telecommunications, and customer-facing engineering, along with a flexible hybrid work arrangement.

• Approximately 5+ years of hands-on Linux experience, preferably Red Hat Enterprise Linux (RHEL) or similar distributions.
• Strong Linux command-line troubleshooting skills.
• Experience investigating application, operating system, and networking problems on Linux servers.
• Solid understanding of TCP/IP networking, routing, ports, services, and connectivity troubleshooting.
• Working knowledge of SIP, VoIP, or telecommunications networking.
• Experience analyzing Linux logs, application logs, and network traces.
• Familiarity with Wireshark, tcpdump, or similar network troubleshooting tools.
• Ability to diagnose technical problems across multiple systems and environments.
• Experience supporting production systems and implementing patches or configuration changes.
• Strong documentation, communication, and customer-facing troubleshooting skills., Applicants must be authorized to work in the United States without current or future employer visa sponsorship. Visa sponsorship is not available for this position., If you’re a hands-on Linux Engineer with strong troubleshooting skills and an interest in networking or telecommunications, we’d welcome a confidential conversation.

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance