entry-level IT Support Specialist

Phoenix Group of Virginia seeks an entry-level IT Support Specialist in Newport News, VA. Responsibilities include desktop support, workstation setup, account administration, asset tracking, and endpoint compliance in a defense program environment. Associate’s degree or equivalent experience required; CompTIA certifications a plus. Excellent growth opportunity., Phoenix Group of Virginia is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News. This role provides desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization.

Primary Functions:

• Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting.
• Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment.
• Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination.
• Assist with administration of network accounts, file permissions, and shared drives.
• Maintain accurate IT asset inventory and equipment tracking records.
• Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues.
• Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance.
• Assist with documentation of IT procedures, configurations, and support logs.
• Escalate complex technical issues to senior IT personnel or external vendors as appropriate.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent hands-on technical experience.
• Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts).
• Strong customer service orientation and communication skills; ability to support non-technical users effectively.
• Organized and detail-oriented with the ability to manage and track multiple open support requests.
• Ability to work independently and as part of a team in an onsite, professional environment.

Additional Requirements:

• CompTIA A+, Network+, or Security+ certification (or currently pursuing).
• Experience supporting users in a government, defense contractor, or regulated environment.
• Exposure to cybersecurity frameworks (NIST, CMMC, or similar) is a plus.
• Experience with Active Directory, Group Policy, or remote management tools.
• Familiarity with government IT access requirements and common access card (CAC) environments is a strong plus.

• Competitive salaries
• Comprehensive medical plans with Employee Assistance Program (EAP), health savings and flexible spending accounts, and dental and vision coverage options
• Company Paid Short-term and Long-Term Disability Insurance
• Traditional and Roth 401(K) plans
• Professional development including up to $2,500/year reimbursement for pre-approved courses, trainings, continued education, and/or certifications
• Paid Flexible Time Off
• 9 paid holidays