Information Technology Support Specialist

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• Provide Level 2 technical support for desktops, laptops, operating systems, applications, and peripheral devices.
• Troubleshoot Windows-based environments, Microsoft 365 applications, mobile devices, printers, and other end-user technologies.
• Diagnose and resolve hardware, software, connectivity, and application-related issues.
• Manage, prioritize, document, and resolve incidents and service requests through an IT ticketing system.
• Assist with user account administration, access management, and onboarding/offboarding activities.
• Support conference room technology, audiovisual equipment, and video conferencing platforms.
• Configure, deploy, upgrade, and replace end-user hardware and software.
• Provide technical support for business meetings, presentations, and occasional offsite events.
• Collaborate with infrastructure, networking, applications, and other IT teams to resolve escalated issues.
• Assist with basic network troubleshooting involving Wi-Fi, VPN, DNS, and LAN/WAN connectivity.
• Provide end-user training and guidance on business applications and technology.
• Maintain accurate documentation and follow established IT procedures and service standards.

• 2+ years of experience in Desktop Support, End User Support, IT Support, or Service Desk environments.
• Approximately 4-5 years of overall PC hardware and software knowledge.
• Strong troubleshooting experience with Windows operating systems and Microsoft 365.
• Experience supporting laptops, desktops, mobile devices, printers, and common business applications.
• Familiarity with IT service management tools such as ServiceNow.
• Working knowledge of basic networking concepts, including LAN/WAN, VPN, Wi-Fi, and DNS.
• Strong customer service skills and ability to support demanding, high-level business users.
• Excellent communication, organization, and problem-solving abilities.
• Ability to independently prioritize and resolve multiple technical issues.
• Professional, dependable, and comfortable working in a fast-paced environment.

Preferred Qualifications

• Previous experience supporting users in a law firm, financial services, consulting, or other professional services environment.
• Experience supporting macOS devices.
• Familiarity with conference room AV technology and video conferencing systems.
• Exposure to network equipment, including routers, switches, and basic server infrastructure.
• Experience providing white-glove or VIP technical support.
• Experience supporting offsite meetings, events, or temporary technical environments.

Additional Requirements

• Flexibility to work occasional overtime or adjusted schedules based on business needs.
• Ability to provide onsite and occasional offsite technical support.
• Ability to lift equipment weighing up to 25 lbs.

• Base salary: $76,000-$106,000, depending on experience and qualifications.
• Comprehensive medical, dental, and vision benefits.
• Retirement savings options.
• Paid time off and holidays.
• Professional development opportunities.

Interested?

If you’re a customer-focused IT professional with strong technical troubleshooting skills and a passion for delivering exceptional end-user support, we’d welcome the opportunity to connect.