Cell Phone & Computer Repair Technician

• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed Sonic Device Repair quality standards
• Answer phone calls to the store with a professional, courteous and friendly demeanor
• Ensure that customers have a great experience by providing service that exceeds customer expectations
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate, real-time record of customer information and repairs

• Outstanding customer service skills
• Strong interest in technology
• Excellent technical, problem solving, and analytic skills
• Availability to work flexible hours, including weekends and holidays
• High school diploma or GED

Preferred Qualifications:

• A+ Certification
• Apple Certified Macintosh Technician (ACMT)
• Experience repairing electronics, smartphones, and PC/Macs
• Technical degree or certification in Electronics or Consumer Electronics
• Previous experience working at retail electronics store