IT Support Technician

• Diagnose and resolve computer hardware, software, and peripheral issues.
• Install, configure, and maintain desktop computers, laptops, printers, and related equipment.
• Assist users with operating systems, business applications, email, and account access.
• Troubleshoot internet connectivity, Wi-Fi, VPN, and basic network problems.
• Set up workstations and prepare equipment for new employees.
• Perform routine software updates, system maintenance, and security checks.
• Record support requests, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex incidents to senior technical staff when necessary.
• Assist with user account administration and password resets.
• Maintain IT inventory and update technical documentation.
• Explain technical solutions in clear, accessible language.
• Follow established procedures for data security and equipment handling.

• Basic knowledge of Windows operating systems and common business software.
• Familiarity with computer hardware, software installation, and troubleshooting.
• Understanding of networking fundamentals, including IP addresses, Wi-Fi, and connectivity.
• Strong customer service and communication skills.
• Ability to prioritize requests and manage multiple support tasks.
• Good organizational skills and attention to detail.
• Ability to work independently and collaborate with other IT professionals., * Previous experience in IT support, desktop support, or help desk services.
• Associate degree or technical training in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Familiarity with Microsoft 365 and user account management.
• Experience with remote support tools and ticketing systems.
• Basic knowledge of cybersecurity, endpoint protection, and backup procedures.
• CompTIA A+ certification or comparable technical training.

• Suggested annual salary: $45,000-$62,000, subject to employer confirmation.
• Final compensation may vary depending on experience, technical skills, and job responsibilities.
• Health insurance, paid time off, retirement plans, and other benefits should be confirmed with the employer before publication.

The employer should verify the active vacancy, approved compensation, work location, and actual benefits before this description is published.

Pay: $45,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Just IT Solutions is identified here as the employer for this IT Support Technician position. Before publishing, verify the company’s legal identity, current service offerings, and business presence in Albany, NY. Any company-specific description should reflect information confirmed through official employer sources.