Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$37,440.0 - $45,760.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Backup Devices Computer Maintenance Desktop Computing Microprocessors Hard Disk Drives Software Deployment Software Engineering Graphics Processing Unit (GPU) Computer Equipment Laptops

Job description

• Greet customers in person at drop off and pickup, and keep them updated through our automated text system, phone, or email with a professional, approachable attitude.
• Explain complex tech issues in clear, easy to understand terms.
• Quickly diagnose and troubleshoot hardware and software issues on desktops, laptops, gaming PCs, and consoles.
• Replace and install components such as CPUs, GPUs, motherboards, RAM, SSDs, power supplies, laptop screens, batteries, keyboards, and cooling systems.
• Repair and service consoles, including cleaning, thermal paste replacement, HDMI port repair, disc drive and storage upgrades, and general troubleshooting.
• Perform data backup and transfer, virus and malware removal, and system tune ups.
• Recommend and install upgrades that improve reliability, speed, or gaming performance.
• Install and configure Windows, drivers, and essential software.
• Use benchmark and stress testing tools (such as OCCT, 3DMark, Cinebench, Prime95, and FurMark) to confirm repairs are solid before returning a system.
• Source and order compatible replacement parts for repairs.
• Aim for fast turnarounds (typically 4 to 7 days, or 1 to 2 with expedited requests) without sacrificing quality.
• Keep detailed repair notes and update service tickets accurately.
• Help with general shop operations and support the team as needed.

Requirements

• 2+ years of experience repairing desktops and laptops. Gaming PC or console experience is a big plus. We will consider the right candidate with strong hands on skills and a willingness to learn.
• Solid knowledge of PC hardware, including CPUs, GPUs, motherboards, storage, memory, and cooling.
• Sharp diagnostic skills, strong attention to detail, and a problem solving mindset.
• Proficiency with Windows, driver installation, and software setup is a must.
• Comfort with soldering or console repair is a bonus, but we are happy to train the right person.
• Excellent communication skills and the ability to explain technical issues to non technical customers.
• Ability to lift up to 40 lbs.
• CompTIA A+ Certification or equivalent training is a plus, but we care more about real world experience.
• Experience with overclocking, custom PC builds, or water cooling is a HUGE bonus.
• Organized and efficient, able to juggle multiple repairs in a busy shop.
• Professional appearance and good hygiene, as this is a customer facing role.

Benefits & conditions

• Work with a tight team of Springfield’s top rated repair pros in a hands on role.
• Take on a variety of repairs every day, from quick fixes to full system rebuilds.
• Enjoy our simple flat rate pricing model that keeps things fair for customers and stress free for you.
• Competitive pay of $18 to $22 per hour plus tips, based on experience, with room to grow beyond $22 as you advance.
• Join a team that loves hardware, gaming, and technology., * In a few sentences: What was the last machine that stumped you, what did you think it was, and what was it actually?
• A customer’s 9800X3D sits at 95C while gaming on a 360mm AIO. What curve optimizer value would you start with to bring temps down??
• What tools/software do you personally own or use most, and which one could you not live without?
• A customer drops off a laptop that powers on but shows no display. Walk me through the first five things you check, in order.

Apply for this position

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Apply on www.indeed.com

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