Store Computer Repair Technician

TCG, Inc.

Goshen, NY, United States

29 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$37,440.0 - $45,760.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Spyware Apple Mac Systems BIOS Computer Maintenance Data Recovery Linux Hard Disk Drives Networking Basics Extensible Firmware Interface Malware Computer Equipment

+2 more

Information Technology Hardware Debugging

Job description

Diagnostics & Triage: Inspect incoming desktops, laptops, and devices to pinpoint hardware or software failures.
Hardware Repair & Upgrades: Replace faulty components like screens, keyboards, hard drives, RAM, power supplies, and motherboards.
Custom PC builds - able to configure, build and test custom PC builds as required.
Software & OS Services: Install, configure, and update operating systems (Windows, macOS, Linux) and remove malware, spyware, and viruses.
Data Recovery & Backup: Retrieve data from damaged or failing storage drives and perform system transfers.
Customer Service: Explain technical issues to non-technical customers in plain language, provide repair quotes, and handle drop-offs and pick-ups.
Store Operations: Maintain a clean bench workspace, manage service tickets, track inventory of parts, and assist with counter sales or point-of-sale (POS) systems when needed.

Requirements

Technical Proficiency: Strong working knowledge of Windows and macOS architectures, PC hardware assembly, BIOS/UEFI settings, and basic networking.
Certifications (Preferred): CompTIA A+ Certification or vendor-specific credentials (Apple Certified Mac Technician, Dell, or Lenovo certifications).
Education: High school diploma or GED required; associate degree or technical training in computer science or IT is a strong plus.
Soft Skills: Patience, active listening, clear verbal/written communication, and problem-solving under tight turnaround times.
Quality focus: maintain a clean and safe workbench and test every single fix before it leaves the store.
Physical Requirements: Ability to lift computer equipment (up to 30 lbs) and sit or stand at a repair bench for extended periods.
Transportation - Must have a reliable car and a valid driver’s license. Milage will be reimbursed for all service calls.

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