IT Support Associate

A large construction and modular building company is seeking a hands-on IT Support Specialist to provide day-to-day technical support across its Westford office operations. This full-time onsite role will focus on troubleshooting end-user technology issues, supporting Microsoft environments, and ensuring smooth internal IT operations across hardware, software, and network systems., * Provide Tier 1 and Tier 2 technical support for end users across the organization

• Troubleshoot hardware, software, printer, network, and connectivity issues
• Support Windows 10 and Windows 11 environments across multiple users and devices
• Manage and support user accounts within Azure Active Directory
• Respond to and resolve technical support tickets through the company’s ticketing system
• Set up, configure, and deploy desktops, laptops, peripherals, and mobile devices
• Assist with onboarding/offboarding processes, including user provisioning and equipment setup
• Maintain documentation related to IT support processes and troubleshooting procedures
• Escalate complex technical issues when necessary while ensuring timely resolution
• Support overall office technology operations and assist with IT-related projects as needed

Do you have experience in Windows?, * 2-5 years of IT support or help desk experience

• Strong experience supporting Windows 10 and Windows 11 environments
• Experience working with Azure Active Directory
• Prior experience using IT ticketing systems
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working full time onsite in Westford, MA, * This is a 3-6 month contract assignment, are you comfortable with the nature of the position?
• How many years of experience do you have with Azure Active Directory?