IT Systems & Network Technician

• Provide remote and onsite technical support to business clients.
• Manage and work on multiple support tickets simultaneously, prioritizing tasks based on urgency, impact, and available time.
• Efficiently transition between tickets and technical issues while maintaining progress on outstanding work.
• Troubleshoot hardware, software, printers, email, operating systems, and workstation issues.
• Set up and configure computers, user accounts, software, and peripheral devices.
• Install, maintain, and troubleshoot Windows Server and Active Directory environments, including Group Policy, DNS, DHCP, and user management.
• Administer Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID.
• Configure and troubleshoot switches, wireless networks, VLANs, VPNs, and Ubiquiti UniFi firewalls.
• Assist with server migrations, infrastructure upgrades, cloud migrations, virtualization, and other IT projects.
• Monitor and maintain client systems, including servers, workstations, networks, backups, and security solutions.
• Perform routine maintenance, patching, software installations, and general IT support.
• Maintain accurate and timely ticket updates, including troubleshooting steps, progress, and completed work.
• Recognize when an issue requires additional research or assistance and manage time effectively to avoid unnecessary delays.
• Collaborate with other technicians and assist with day-to-day support operations.

The ideal candidate will have a strong technical background in networking, Windows Server, Microsoft 365, cloud services, and general IT infrastructure, while also being comfortable handling everyday technical support requests.

This is a hands-on position involving responsibilities ranging from routine help desk and workstation troubleshooting to complex networking, server, and cloud-related issues. We are looking for a well-rounded technician who can work independently, adapt to different technical challenges, and contribute wherever needed.

Strong multitasking and time management skills are essential for this position. Our technicians regularly manage multiple active support tickets throughout the day and must be able to prioritize issues, transition efficiently between tasks, and maintain productivity without sacrificing the quality of their work., * 3+ years of professional IT experience, preferably supporting business IT environments.

• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, switching, and VPNs.
• Hands-on experience configuring and troubleshooting business networks, switches, wireless access points, and Ubiquiti UniFi firewalls.
• Experience administering Windows Server, Active Directory, and Microsoft 365 environments.
• Experience supporting cloud services and hybrid IT environments.
• Familiarity with Hyper-V or VMware.
• Strong Windows desktop troubleshooting skills.
• Ability to independently troubleshoot and resolve technical problems of varying complexity.
• Understanding of IT security, backup solutions, and disaster recovery.
• Demonstrated ability to manage multiple active support tickets and competing priorities in a fast-paced environment.
• Strong organizational and time management skills, with the ability to work efficiently and minimize unnecessary downtime between tasks.
• Ability to prioritize workloads, shift between technical issues, and consistently follow through on outstanding tickets.
• Strong communication and customer service skills.
• Willingness to handle both routine support requests and advanced infrastructure issues.
• Valid driver’s license and reliable transportation for onsite client visits., * Previous experience working for a Managed Service Provider (MSP).
• Experience with Datto RMM, Autotask, or similar RMM and PSA platforms.
• Hands-on experience managing Ubiquiti UniFi networking equipment.
• Experience with Microsoft Azure, Intune, and hybrid cloud environments.
• Experience with backup and disaster recovery solutions.
• Industry certifications such as CompTIA Network+, Security+, or Microsoft certifications., We are looking for a dependable, well-rounded technician who enjoys solving problems and working with a variety of technologies.

The ideal candidate can troubleshoot complex server, networking, and cloud issues while also assisting with everyday support requests. Our technicians work as a team, and everyone contributes to keeping client environments running smoothly.

Efficiency, multitasking, and accountability are especially important to our team. We need someone who can balance multiple tickets, recognize priorities, and keep work moving throughout the day. The ability to manage time effectively, avoid getting unnecessarily tied up on individual issues, and maintain consistent progress across assigned work is critical.

We value individuals who take ownership of their work, communicate effectively, remain organized, and are willing to help wherever needed., * Computer networking: 3 years (Required)

• System administration: 3 years (Required)

License/Certification:

• Driver’s License (Required)

• Health insurance contribution.
• Paid time off and paid holidays.
• Performance and/or annual bonus opportunities.
• Mileage/gas reimbursement for approved business travel.
• Professional development and certification opportunities.
• On-call and after-hours bonus pay
• Opportunity for continued technical and professional growth., * Life insurance
• Paid time off
• Professional development assistance