Bilingual Japanese/English Network Support Technician (IT) (CA/YM)

Bilingual Japanese/English Network Support Duties: -Technician for network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services -Provides customer support by handling incoming customer calls and emails -Basic technical troubleshooting of network services -Supports hardware, software, and network related problems -Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system -Create and updates System Document, Operation Manual, Knowledge Base and Trouble History -Ensures successful completion of all daily tasks

Bilingual Japanese/English Network Support Skills: -Must be able to speak, read, and write Japanese -Must have 0-1 years of LAN network experience -Must have a bachelor’s degree in computer science or related field -Must be able to work rotating shifts (including night shift and weekends) -Basic PC Skills (Microsoft OS, Word, Excel, etc), * Bachelor’s (Required)

Experience:

• LAN: 1 year (Preferred)

Language:

• Japanese (Required)

• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance