IT Service Delivery Manager

ATLANTIC-IT

Franklin Township, NJ, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$80,000.0 - $110,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Active Directory Agile Methodology Amazon Web Services Systems Engineering JIRA Microsoft Azure Cisco Routers Cloud Computing Configuration Management Cyber Security Databases Dynamic Host Configuration Protocol

+29 more

Linux Disaster Recovery Domain Name System (DNS) Cryptographic Protocols Monitoring of Systems Internet Information Services (IIS) Information Security Management IT Management Virtual Private Networks (VPN) Network Security Microsoft SQL Server Windows Servers Network Architecture Procurement Software Remote Access Technology Server Administration Microsoft SharePoint Product Software Implementation Methods SQL Databases Virtualization Technology VMware VSphere Wide Area Networks Firewalls (Computer Science) Information Technology SolarWinds (Software) Firewall Services Module Network Server Servicenow Vulnerability Analysis

Job description

Lead the planning, execution, and management of IT service delivery processes, ensuring alignment with organizational goals and industry standards such as ITIL.
Oversee the management of enterprise infrastructure including servers, networks, databases, and cloud platforms like AWS and Azure, ensuring optimal performance and security.
Supervise technical support teams providing desktop support, network engineering, server management, and cybersecurity services such as firewall and network security.
Coordinate with vendors for hardware/software procurement, maintenance, and vendor management to ensure reliable supply chains and service levels.
Drive project management initiatives related to software implementation, system upgrades, disaster recovery planning, and business continuity strategies.
Monitor system performance using tools like SolarWinds and manage configuration management to optimize network infrastructure including LAN, WAN, Cisco routers, VMware vSphere, IIS, Active Directory, DHCP, DNS, and remote access software.
Facilitate cross-functional communication among technical teams and stakeholders to ensure timely resolution of technical issues and effective project delivery.
Implement IT governance policies to uphold information security standards while managing compliance with regulatory requirements.
Lead efforts in IT asset management, capacity planning, and organizational change initiatives to improve operational efficiency.
Promote a culture of continuous improvement by analyzing performance metrics and implementing best practices in IT service management., Join us as an IT Service Delivery Manager where your expertise will shape the future of our technology landscape! Your energetic leadership will empower teams to deliver outstanding service excellence while driving innovation across our organization’s IT ecosystem.

Requirements

Extensive experience with cloud platforms such as AWS and Azure along with virtualization technologies like VMware vSphere.
Strong knowledge of network infrastructure including Cisco routers, LAN/WAN architecture, firewall configuration, VPNs, and network engineering principles.
Proficiency in managing enterprise databases such as Microsoft SQL Server and SQL; familiarity with Linux systems is a plus.
Deep understanding of ITIL framework for service management along with experience using ServiceNow or Jira for workflow automation.
Proven ability in managing complex projects using Agile methodologies; supervisory experience in technical project & program management is essential.
Expertise in systems engineering including Windows Server environments (Active Directory management), SharePoint deployment, IIS configuration, DHCP/DNS services.
Skilled in information security practices including network security protocols, disaster recovery planning, business continuity planning & vulnerability assessments.
Strong vendor management skills coupled with excellent organizational skills for managing multiple priorities effectively.
Exceptional communication skills for engaging with technical teams and non-technical stakeholders alike; leadership qualities that inspire high-performing teams.
Demonstrated ability to analyze complex technical issues quickly while maintaining focus on strategic objectives; adept at time management in fast-paced environments.

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