IT Service Delivery Manager
Blue Harbor Solutions, Inc.
Raleigh, NC, United States
8 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$80,000.0 - $90,000.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Word
Microsoft Excel
Microsoft Windows
Active Directory
Agile Methodology
Amazon Web Services
Systems Engineering
JIRA
Microsoft Azure
Microsoft Online Services
Cisco Routers
Cyber Security
+29 more
Computer Networks
Databases
Dynamic Host Configuration Protocol
Linux
Disaster Recovery
Internet Information Services (IIS)
IT Management
Information Technology Operations
Network Security
Microsoft Office
Microsoft SQL Server
Windows Servers
Network Architecture
Microsoft PowerPoint
Remote Access Technology
Cloud Services
Server Administration
Microsoft SharePoint
Software Engineering
Product Software Implementation Methods
SQL Databases
VMware VSphere
Wide Area Networks
ServiceNow IT Service Management
Firewalls (Computer Science)
Information Technology
SolarWinds (Software)
Network Support
Servicenow
Job description
As an IT Service Delivery Manager, you’ll lead IT operations and service delivery, keeping technology reliable, secure, and responsive to business needs. You’ll manage IT teams, coordinate vendors, and guide projects across infrastructure, support, and software implementation. Your impact: By strengthening service management and incident response, you help employees stay productive and business teams access dependable technology., * Lead IT service management, technical support, desktop support, and network support; set priorities and oversee troubleshooting.
- Manage IT infrastructure, including Microsoft Windows Server, Windows, Linux, VMware vSphere, AWS, Azure, IIS, Microsoft SQL Server, databases, and SQL.
- Oversee computer networking and network infrastructure, including LAN, WAN, Cisco routers, DHCP, firewalls, remote access software, and network security.
- Direct IT project management, configuration and asset management, software development and implementation, business continuity planning, and disaster recovery.
- Coordinate vendors and cross-functional communication; use ServiceNow, Jira, SolarWinds, SharePoint, and Microsoft Office tools, including Word, Excel, and PowerPoint.
Requirements
- Experience in IT management, IT service delivery, IT operations, systems engineering, or network engineering, with demonstrated leadership and supervising experience managing technology teams.
- Project management experience in technology, including technical project or program manager supervisory experience; familiarity with Agile and ITIL (Information Technology Infrastructure Library) practices.
- Working knowledge of Active Directory management, information security, IT governance, server management, and network support.
- Strong analysis, communication, organizational, and time-management skills; able to provide technical troubleshooting support and coordinate across teams.
- Preferred: experience with Active Directory, Microsoft platforms, cloud services, and service-management tools.
Benefits & conditions
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
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Prepare application
- Draft this with your agent
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