Computer Technician

208GEEK is a locally owned computer repair and IT company serving the Treasure Valley. We’re looking for a dependable, personable technician to help residential customers with their computers, Wi-Fi, and everyday technology.

This position combines onsite appointments in customers’ homes with computer repair and customer support in our shop. You should enjoy troubleshooting problems and helping people feel comfortable with their technology.

What you’ll do

• Diagnose and repair Windows computer hardware and software problems.
• Troubleshoot home Wi-Fi and networks, including routers, connectivity issues, and connected devices.
• Set up new computers, transfer files, and install and configure software.
• Set up and troubleshoot printers, email, and other common home technology.
• Remove unwanted software and address browser pop-ups and scam notifications.
• Clearly explain problems, recommended solutions, and service charges before proceeding.
• Write accurate service notes and keep the office informed about appointment progress.
• Assist with shop repairs and customer service between onsite appointments.

• Valid driver’s license and an acceptable driving record. Regular travel to customer appointments is an essential part of this position.
• Hands-on computer repair skills. You can diagnose common hardware and software issues using a logical troubleshooting process.
• Wi-Fi and home network troubleshooting skills. You understand how to identify problems involving internet service, routers, wireless connections, and individual devices.
• Patience with customers. You can help people who may be frustrated, worried about scams, or unfamiliar with technology.
• Clear communication. You can explain technical problems in everyday language, answer questions respectfully, and confirm that the customer understands.
• Dependability, punctuality, and the ability to manage appointments independently.
• Care and discretion when handling customer equipment, personal files, and account access.
• Good judgment about when to ask for help or escalate an issue.

Professional computer repair or technical support experience is preferred. A college degree or certification is welcome, but neither is required. Practical skills, customer service, and a willingness to learn matter most., * Do you have a valid driver’s license, and are you willing to have your driving record reviewed for a position involving regular travel to customer appointments?

• Describe your hands-on computer repair experience. What hardware or software problems have you personally diagnosed and resolved?

• Full-time employment.
• Paid holidays and paid time off (PTO).
• Paid lunch breaks.
• A small team with support from experienced technicians and the owners.
• Training on our tools, services, and procedures.
• Varied work helping customers throughout the Treasure Valley.

Schedule

Our current office hours are Monday-Thursday, 9 AM-7 PM, and Friday, 10 AM-4 PM. Your regular schedule will be discussed during the interview and may include evening coverage until 7 PM., Pay: $22.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off, * A customer’s laptop connects to Wi-Fi but cannot access the internet. What would you check first, and how would you determine whether the problem is with the laptop or the home network?
• Tell us about a time you helped someone who was frustrated or uncomfortable with technology. How did you explain the problem and help them understand the solution?
• This position involves working independently in customers’ homes, documenting your work, and asking for help when needed. Are you comfortable with those responsibilities?
• The starting pay is $22-$23 per hour, depending on experience, and the schedule may include weekday evenings until 7 PM. Does that fit what you’re looking for?