Desktop Support

• Installs, upgrades, troubleshoots, and maintains endpoint hardware and software.
• Images computers and installs applications using in-house tools (SCCM / PXE boot).
• Responds to calls, chats, service tickets, and dispatched requests for technical support.
• Diagnoses and fixes endpoint network, software, and hardware issues.
• Installs and troubleshoots hardware and peripherals (printers, headsets, monitors, webcams, etc.).
• Communicates with users on proper computer uses and policies.
• Provides ad-hoc training to users and groups on hardware and software systems.
• Works with other IT teams on complex incident and request resolutions.
• Maintains a computerized inventory of computer equipment.
• Creates and maintains Knowledge-Based articles for support.
• Accurately records, updates, and documents requests using ServiceNow.
• It is vital that the candidate be available to work through EOY holidays due to the project schedule.

We are seeking skilled and motivated PC Replacement Technicians to join a high-performing team of IT professionals. Responsibilities include the replacement of desktop and laptop computers with accessories, including imaging, software installation, user data migration, configuration, asset tracking, deployment, and post-deployment support. The ideal candidate will possess strong technical expertise and excellent communication skills., * Customer service disposition with knowledge of multiple PC and tablet platforms.

• Experience supporting Windows 11.
• Experience supporting Microsoft Office 365.
• Experience working in an operational environment with interaction with infrastructure, applications, and service management.
• ServiceNow experience.
• Experience and knowledge in ITIL process handling incident, change, and problem management.
• Independent self-starter able to collaborate actively with others in a cross-functional team.
• Organizational skills and attention to detail, with the ability to meet deadlines and manage priorities.
• Ability to lift equipment up to 50 lbs.
• Must obtain Criminal Justice Information Services (CJIS) clearance within 30 days of the start date.

Preferred Qualifications

• SCCM experience is a plus.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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