IT Technical Support Technician

• Hands-on experience with computers, Microsoft 365, networks, business applications and security tools.
• Experienced teammates who can help you troubleshoot and learn from unfamiliar issues.
• Weekly incentives for achieving team and company goals.
• An easy-going team environment focused on helping clients and supporting one another.

What you’ll do

Your main focus will be helping clients solve everyday technology problems and keeping them informed along the way.

• Respond to help desk requests with a friendly, professional approach.
• Troubleshoot computer, software, Microsoft 365, printer and connectivity issues.
• Ask questions, document your work and keep clients updated on next steps.
• Resolve issues within your skill level and involve senior technicians when additional help is needed.
• Follow through on callbacks and outstanding requests.
• Help install and maintain computers, networking and VoIP equipment at client locations.
• Keep equipment installations and cabling clean and organized.
• Maintain client documentation and troubleshooting guides.

You’ll also assist with technology projects, routine monitoring, patching checks and testing new tools. As you gain experience, you’ll contribute ideas for improving our processes and documentation., Working with different businesses and systems gives you opportunities to discover what you enjoy most about IT, from client support to cybersecurity, engineering and technology consulting.

You don’t need to know everything on day one. Bring curiosity, strong communication skills and a willingness to learn. We’ll provide mentoring, training resources and time on the job to develop your skills., Someone who enjoys helping people, takes ownership of their work and wants to keep learning.

You’ll be a good fit if you:

• Enjoy troubleshooting and working through unfamiliar problems.
• Explain technical information in clear, everyday language.
• Stay organized, take accurate notes and follow through on tasks.
• Can type accurately while speaking with clients on the phone.
• Follow procedures and take security seriously.
• Know when to ask questions or bring in a more experienced teammate.
• Adapt when priorities change.
• Hold a driver’s license for visits to client locations.

Technical skills you’ll use and develop

Computer hardware, operating systems, Microsoft 365, printers, basic networking, workstation setup, VoIP equipment and cable management.

Tell us what you’ve worked on, how you approach troubleshooting and which skills you’re excited to develop next.

Helpful, but not required

• Previous help desk, IT support or managed service provider experience.
• Familiarity with ticketing systems, remote support or IT monitoring tools.
• CompTIA A+, Network+ or other relevant certifications.
• Customer service training or certifications.

Ready to grow your IT career?, * Help Desk: 1 year (Preferred)