Information Architecture/UX Writer

• You will serve as the primary UX Writer & Content Designer responsible for crafting user-facing language, defining information architecture, and developing scalable content frameworks for two internal web-based tools that guide product teams through compliance workflows. These tools act as “front doors” into complex regulatory journeys for audiences including engineers, legal partners, and product leaders.

• This is a high-craft, self-led role where you will own writing and content strategy end-to-end while partnering closely with a dedicated visual designer. Because there is no second writer on this team, strong autonomy, clarity, and execution speed are expected

Responsibilities:

• Create clear, concise, user-centered content for internal tools, dashboards, and front-door experiences.

• Define and optimize information architecture, terminology systems, and scalable content frameworks across complex internal surfaces.

• Translate highly technical or regulatory concepts into accessible language for varied internal audiences.

• Partner daily with a UX Designer and Visual Designer; collaborate with Engineering, Research, and cross-functional privacy and legal teams.

• Contribute to content strategy decisions, including content models, structure, messaging frameworks, and documentation.

• Work independently with minimal day-to-day oversight, maintaining accountability for deliverables and timelines.

• Participate in weekly design critiques, planning sessions, and team alignment meetings.

• 4+ years experience in UX writing, content design, technical writing, or similar roles.

• Demonstrated mastery in UX writing craft, content design, plain language, and microcopy for technical products.

• Strong skills in information architecture and designing content systems for complex workflows.

• Ability to quickly absorb technical, regulatory, or privacy-related concepts and produce user-friendly messaging.

• Proven experience partnering with designers and engineers on end-to-end product development.

• Experience in highly regulated industries (financial services, healthcare, privacy/safety, etc.) is strongly preferred.

• Comfort operating autonomously in a fast-paced environment with minimal oversight.

• Familiarity with design systems or design languages (e.g., GM3) is a plus

• Experience working with legal stakeholders is a strong advantage

Skills:

• Figma

• UX writing, content strategy, or content design

Education:

• Technical Degree or equivalent practical experience.