IT Support Engineer

As an IT Support Engineer you will be responsible for delivering high-quality technical support to end users while administering and maintaining the company’’s Microsoft 365 (M365) environment. This role serves as a key point of contact for helpdesk requests, endpoint support, account administration, and day-to-day operations of collaboration and productivity platforms. The ideal candidate combines strong customer service skills with hands-on technical expertise in MS cloud services, Windows environments, and modern endpoint management.

What You’‘ll Do

• Helpdesk and End-User Support provide Tier 1 and Tier 2 helpdesk ticket support via phone, email, chat, and ticketing system in a timely, professional manner
• Microsoft 365 Administration including Exchange, SharePoint, OneDrive, Teams, and Entra ID (Azure AD)
• Security and Compliance enforce security best practices including MFA, password policies, and phishing awareness
• Systems & Infrastructure support active directory (hybrid) user accounts, group policies, and DNS.
• Documentation and Continuous Improvement create and maintain user-facing knowledge base articles and internal SOPs

Technical Support, Information Technology & Information Systems, Technical Support, Customer Support/Service, Microsoft Windows Operating System, Bookkeeping, Microsoft Product Family, Cloud Computing, Help Desk, Administrative Skills, * 2-5 years of experience in an IT support / helpdesk role

• Hands-on experience administering Microsoft 365 in a business environment
• Strong knowledge of Windows 10/11, Active Directory, and Entra ID (Azure AD)
• Familiarity with Exchange Online, Teams, SharePoint, and OneDrive
• Experience with a ticketing system (e.g., ServiceNow, Freshservice, Jira, Zendesk)
• Understanding of basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Excellent customer service, written, and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment, * MS-900 (Microsoft 365 Fundamentals)
• MD-102 (Endpoint Administrator)
• MS-102 (Microsoft 365 Administrator)
• AZ-900 (Azure Fundamentals)

• Competitive base salary
• A comprehensive benefits package (health, dental, vision, 401k with matching contributions), built to support you inside and outside of work
• Short- and long-term disability plans
• Paid time off including paid company holidays
• A positive, high-energy work environment with ongoing training to fuel your growth and success