Help Desk / Desktop Support Technician

A large firm in Tulsa is seeking a Support Specialist to join its Information Technology team. This is a full-time, permanent, on-site position supporting internal customers within the firm. The ideal candidate will provide both frontline technical support and intermediate-level troubleshooting for a variety of hardware, software, and network-related issues while delivering exceptional customer service in a professional legal environment. The Support Specialist will serve as a primary point of contact for technology-related requests, assisting users with desktop support, Microsoft 365 applications, mobile devices, audio/video conferencing systems, printers, and other enterprise technologies. The role requires strong problem-solving abilities, excellent communication skills, and the ability to prioritize and resolve technical issues in a fast-paced, client-service-oriented setting., This position is a permanent, full-time opportunity located on-site in Tulsa, Oklahoma. Remote or hybrid work arrangements are not available. Due to client and compliance requirements, this position is open only to U.S. Citizens and current Green Card holders., * Respond to and troubleshoot technical assistance requests from end users via submitted helpdesk tickets, helpdesk or direct phone calls, in person requests or walkups, and email.

• Maintain a strong working knowledge of Microsoft Windows 10 and 11.
• Understand network hardware and perform basic network troubleshooting.
• Possess strong knowledge of multiple software applications, including MS Office, Adobe PRO, and meeting systems like Zoom and GoTo.
• Perform basic to advanced web development with SharePoint, including maintenance and updates of external sites as well as some development of internal sites.
• Troubleshoot network printing and formatting issues.
• Stay updated with legal software and emerging technology.
• Escalate or research complex technical issues and questions using available resources.
• Train end users on firm applications and update training manuals as needed.
• Participate in the creation of new forms, templates, macros, styles, etc., in alignment with the firm’s style guidelines.
• Provide service desk support and ownership of tickets throughout their lifecycle.
• Complete other special projects as assigned.

Successful candidates will have experience supporting Windows-based environments, a commitment to customer service excellence, and the ability to work collaboratively with senior IT team members to escalate and resolve complex technical issues. Prior experience in a professional environment is highly preferred., * Strong technical and interpersonal skills to perform all essential job functions.

• Ability to build credibility as a resource and establish strong client relationships, delivering client-centric solutions.
• Discretion in handling confidential and sensitive information.
• Demonstrated ability to multi-task in a fast-paced environment with strict deadlines.
• Superior attention to detail with strong organizational skills.
• Self-starter, proactive with initiative.
• Advanced knowledge of MS Windows and MS Office, including styles and templates (certification and/or relevant experience preferred).
• Advanced proficiency in Adobe Acrobat.
• Experience with SharePoint and basic web development (CSS and HTM).
• Troubleshooting experience with complex issues.
• Excellent written and verbal communication skills, able to translate complex technical concepts for non-technical users.
• High attention to detail and strong proofreading skills.
• Proactive problem solver with strong follow-up skills.
• Strong team player, able to work collaboratively to meet shared objectives.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.