Help Desk/Desktop Support Analyst

• Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.
• Diagnose and resolve common hardware, software, and operating system problems in a timely and detail-oriented manner.
• Manage user account support tasks within Active Directory, including access updates and basic administrative changes.
• Monitor, prioritize, and complete service desk tickets while keeping users informed on progress and resolution.
• Set up, configure, and support Windows 10 workstations and related peripheral devices.
• Escalate more complex incidents when needed and document troubleshooting steps for accurate issue tracking.
• Support day-to-day system access and endpoint functionality to help maintain uninterrupted business operations. Requirements - Experience providing help desk or desktop support in a Microsoft Windows environment.
• Working knowledge of Active Directory for basic user and access administration.
• Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows platforms.
• Ability to perform foundational troubleshooting for hardware, software, and user access issues.
• Familiarity with managing and updating service desk tickets in a structured support process.
• Strong communication skills with the ability to assist users clearly and professionally.
• Ability to organize workload effectively and respond to support requests with urgency and accuracy. Technology Doesn’t Change the World, People Do.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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