IT Support Specialist

• Provides a full range of on-site and remote end-user support for the organization’s network.
• Repair desktop PCs, laptops, printers, monitors, and mobile devices.
• Install, configure, and update operating systems and office applications.
• Respond to help desk requests via phone, chat, or in person.
• Log, track, and resolve issues using ticketing systems.
• Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
• Maintain inventory records for hardware, software licenses, and IT supplies.
• Escalate complex or network-wide issues to senior system or network administrators.

Nice to Have:

• CompTIA A+.
• CompTIA Network+.
• Microsoft credentials.

• Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
• Strong verbal and written communication skills.
• Patience, customer service mindset, and problem-solving abilities., * Windows 10/11.
• Microsoft Office 365.
• Azure.
• Active Directory.
• DNS.
• DHCP.
• TCP/IP.
• Endpoint security tools.
• Hardware repair.
• Ticketing systems.

Qualification And Education:

• Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
• 5+ years of relevant IT support or service desk experience.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.