Infrastructure Support Specialist

• The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, and printing infrastructure to support internal customers., * Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes.
• Follows the established technology standards, policies, and support processes.
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams.
• Supports Local Area Network and Wireless Network.
• Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services.
• Manages and maintains local assets and configuration items in ServiceNow.
• Performs moves, adds, and changes.
• Participates in special projects, as assigned.
• Travels to offices/job sites for short term project support.
• Provides proactive and timely support to executives and VIPs.

• Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
• 1+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 1+ years of experience with incident and request management system like ServiceNow.
• 1+ years of experience supporting executives and VIPs., * Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
• Ability to communicate effectively with customers and other departments within the organization.
• Ability to work within a local team environment, as well as the extended Corporate IS&T staff.
• Understanding of basic networking technologies and principles.
• Ability to work in a demanding environment, managing multiple priorities.
• Ability to identify, plan, install and support off-site meetings and conferences, as needed.
• Ability to lift 50 lbs.
• A+ certification preferred.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia-ensuring speed, quality, and consistency in every hire.