Multi functional Servicedesk Engineer

As a Servicedesk Engineer at Keesing Technologies / IN Groupe, you are the first point of contact for our customers. You support them with technical questions related to our software, hardware, and identity document solutions. In this role, you combine IT Servicedesk work with identity document support, contributing directly to fraud prevention worldwide.

You will work closely with customers and internal teams, ensuring high-quality service, accurate handling of incidents, and reliable document verification.

MAIN RESPONSABILITIES Act as first-line support for customers with technical questions

• Register, monitor, and resolve incidents in our ticketing system
• Provide telephone and remote support with a strong customer focus
• Perform remote installations and configurations in customer environments
• Manage the logistics and inventory of passport scanners
• Register, check, and (if needed) correct identity document scans
• Answer customer questions related to identity documents and authentication
• Contribute to reports and support the maintenance of our reference database (documentchecker.com)

Do you have experience in Technical support?, * MBO level 3 or 4 in IT or a related field

• 1-2 years of experience in a Servicedesk or technical support role (preferred)
• Familiar with ticketing / incident management systems
• Technically minded with strong problem-solving skills
• Accurate, quality-driven, and customer-focused
• Able to work independently and set priorities
• Interested in identity documents and fraud prevention
• Clear communicator
• Willing to work flexibly within a roster

A specialist in identity, secure transactions, and digital services, IN Groupe is the global leader in secure identity and trust services. Every day, our 4,000 employees across 40 countries work to ensure that everyone has access to a reliable and secure identity, both in the physical and digital worlds. With our solutions and our international network of 10 R&D centers, we support governments and businesses in more than 130 countries.

Joining IN Groupe means helping to shape the future of the identity and secure transaction market. Become part of our international teams - driven by innovation and proud to design solutions that make life easier and protect personal data for millions of people around the world.