Desktop Support Technician

• Provide day-to-day support for desktops, laptops, printers, mobile devices, and peripherals
• Escalate complex issues to infrastructure and application teams and follow through to resolution
• Image, deploy, and configure new hardware for onboarding and refresh cycles
• Manage user accounts, access requests, and password resets in Active Directory
• Troubleshoot hardware and software issues across Windows and Mac
• Manage and resolve tickets through the IT service management system within SLA targets
• Maintain accurate asset inventory and documentation
• Communicate clearly with stakeholders at all levels, translating technical issues into simple terms

• 2 years of desktop support or IT help desk experience, * Strong troubleshooting skills across Windows and Mac hardware and software
• Experience with Active Directory, Microsoft 365, and remote support tools
• Excellent communication and presentation skills, comfortable working directly with various stakeholders

Preferred Skills:

• CompTIA A or similar certification