TECHNOLOGY SUPPORT TECHNICIAN I

Purpose: This position will work in conjunction with the Rowan Salisbury School System’s technology department., * Configures, repairs, maintains and upgrades technology-­-related equipment, including but not limited to Apple IOS and OSX devices, Windows, imaging and mobile device management software.

• Communicates with employees and management in a timely and professional manner.
• Provides support to users by phone and email using remote support tools.
• Excellent problem solving, multi-­-tasking, troubleshooting skills and attention to details are required to work within the department and school environment.
• Ability to read and interpret schematics, wiring diagrams, and manuals.
• Uses a web-­-based work-­-order tracking system for routine repair and maintenance of equipment.
• Assists in researching new technology and provide input on new standards.
• Attends classes and seminars to enhance knowledge of equipment and operating systems.

• Graduate from a two-­-year college or technical school with coursework in electronics and Computers and (1-­-3 years) experience; or high school diploma or equivalency and an equivalent combination of training and experience
• The following certifications are desired but not mandatory: A+, Net+, Security+, ACMT; iOS Certified, CCNA, MCSE
• Applicants will be asked to complete a skills test as part of the interview process. The skills test is used to assess each applicant’s proficiency with Hardware / Software.

Knowledge, Skills, and Abilities:

Knowledge of:

• MDM Solutions(s)
• Mac OS-­-iOS Devices - Windows OS
• MS Office
• Software Applications
• LAN/WAN
• Imaging Solutions (Mac and PC)
• Network Printers
• Wireless AP’s
• Scripting