IT Manager and Developer

Due to our continued growth, Corrigenda is seeking an experienced IT Manager and Developer to lead the day-to-day delivery of IT services while helping shape and develop the in-house systems that underpin our business. Combining IT leadership with hands-on software development, the role will oversee infrastructure, security and support operations while delivering innovative solutions, integrations and AI-assisted applications that enhance efficiency and support our continued expansion across the commercial, education and public sectors., * Own the IT helpdesk: workload, priorities, service levels and reporting on ticket volume and backlog

• Be the escalation point for complex technical issues across devices, Microsoft 365, networks and security
• Own the infrastructure day to day: servers, VMware, networking, WatchGuard firewalls, backups and AWS hosting
• Own Cyber Essentials certification and day-to-day security, including user access and endpoint protection
• Plan and deliver infrastructure changes, including the move from the file server to SharePoint and full adoption of Entra ID
• Manage supplier relationships for support tools and services, and track renewals and warranties

Development

• Build and maintain internal tools and integrations, working from a prioritised roadmap agreed with the Head of IT
• Deliver fixes and improvements to Planon configuration, workflows and integrations on live contracts
• Develop new features for the AI Helpdesk, including job querying and scheduling support
• Act as technical lead with external partners on outsourced builds, such as the Engineer App

• Write code that others can maintain: version control, testing, documentation and secure handling of data and credentials Team

• Line manage the 2nd line engineers and the IT apprentice, including one-to-ones, objectives and development
• Coach the team, set standards for how tickets and changes are handled, and cover absences

• Several years in IT support at 2nd or 3rd line, with depth across Microsoft 365, Entra ID, Intune and networking
• Hands-on infrastructure experience: servers, virtualisation, firewalls and backups
• Working knowledge of security practice and Cyber Essentials
• Able to write and maintain code, or a clear track record of learning fast, with interest in AI-assisted development
• Sound judgement on priorities when support and project work compete
• Able to explain technical decisions clearly to non-technical colleagues and senior managers

Desirable

• Experience leading or mentoring a small team
• TypeScript or JavaScript, APIs and integrations
• Experience with Planon or another CAFM system
• AWS, and infrastructure as code such as SST
• Experience managing an external development partner
• ITIL Foundation or similar

• Competitive Salary
• Annual Salary Review
• Overtime Opportunities
• 31 days holiday inclusive of bank holidays
• Extensive Learning & Development opportunities, including opportunities for progression.

• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

• Bupa Cashplan - benefits covered include dental, optical, physiotherapy and a health & wellbeing.

• Enrolment into our pension scheme
• Refer a friend reward scheme - worth £750 per referral