Avaya Support Engineer
TOPSYSIT SOLUTIONS LLC TOPSYSIT
Jackson County, MS, United States
8 days ago
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Role details
Contract type
Contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Job source
Tech stack
VoIP
H.323 Protocol
Routing
Session Manager SubSystems
Wide Area Networks
Scripting
Video Protocols
Firewalls (Computer Science)
Job description
- Assist with the configuration and installation of new Avaya systems.
- Check the health of the Avaya environment, including trunking and adjunct systems.
- Work on trouble and programming tickets, acting as Tier III support for complex issues.
- Coordinate with telecom providers to address circuit issues.
- Handle deployment of new products and technologies in the Avaya portfolio.
- Create accurate documentation for user consumption and train junior-level staff on Avaya technologies.
Requirements
Core Requirements & Experience:
- Minimum of 15 years of experience working with Avaya systems.
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Hands-on experience with the following Avaya products:
- Communication Manager 7.1.3
- Session Manager 7.1.3
- Call Management System R18
- System Manager 7.1.3
- Work Force Optimization 15.2
Experience with equipment including Avaya G650/450/430s and Spiracell SBCS.
In-depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP.
Strong knowledge of routing, switching, firewalls, WAN technologies, and QoS., * Experience with Broadsoft Hosted VoIP products.
- Ability to automate routine tasks via Python scripting.
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