Avaya Support Engineer
V R Della Infotech Inc
Jackson, MI, United States
3 days ago
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Role details
Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
VoIP
H.323 Protocol
Routing
Session Manager SubSystems
Wide Area Networks
Scripting
Video Protocols
Firewalls (Computer Science)
Job description
Assist with configuration and installation of new Avaya systems Check the health of the Avaya environment, including trunking and adjunct systems Work trouble and programming tickets Act as Tier III support for more complicated issues Work with telecom providers to address circuit issues Deploy new products and technologies in the Avaya portfoli
Requirements
Minimum of 15 years of experience with Avaya systems Experience with the following Avaya products:
- Communication Manager 7.1.3
- Session Manager 7.1.3
- System Manager 7.1.3
- Call Management System R18
-
Workforce Optimization 15.2 Experience with the following equipment:
- Avaya G650 / G450 / G430
- Spira SBCs In-depth knowledge of real-time communications, voice and video protocols, including H.323 and SIP Knowledge of routing, switching, firewalls, WAN technologies and QoS Ability to communicate professionally with vendors and customers Ability to create accurate documentation for new products and services rolled out to users Ability to train junior-level staff on Avaya technologies PREFERRED (NOT REQUIRED) BroadSoft hosted VoIP products Ability to automate routine tasks using Python scripting
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