Avaya Support Engineer

We have a 3-year, onsite, Avaya Support Engineer contract, in Jackson, MS. The anticipated start date is immediate. Our client is seeking a highly experienced Avaya Support Engineer to provide advanced technical support, troubleshooting, system administration, and implementation services within an enterprise telecommunications environment. The ideal candidate will have extensive hands-on experience with Avaya technologies, strong troubleshooting skills, and the ability to resolve complex telecommunications issues while supporting system enhancements and new technology deployments., * Assist with the configuration and installation of new Avaya systems.

• Monitor and maintain the health and performance of the Avaya environment, including trunking and adjunct systems.
• Troubleshoot and resolve technical support and programming tickets.
• Provide Tier III technical support for complex telecommunications issues.
• Coordinate with telecommunications providers to identify and resolve circuit-related issues.
• Support the deployment of new products and technologies within the Avaya portfolio.
• Develop and maintain accurate technical documentation for new products, services, and system configurations.
• Train and mentor junior-level technical staff on Avaya technologies.
• Communicate professionally with vendors, customers, and internal technical teams.

Minimum of 15 years of hands-on experience with Avaya telecommunications systems. Demonstrated experience with the following Avaya products:

• Avaya Communication Manager 7.1.3
• Avaya Session Manager 7.1.3
• Avaya Call Management System (CMS) R18
• Avaya System Manager 7.1.3
• Avaya Workforce Optimization 15.2

Hands-on experience with the following equipment:

• Avaya G650, G450, and G430 gateways
• Spira Session Border Controllers (SBCs)
• In-depth knowledge of real-time communications, voice, and video protocols, including H.323 and SIP.
• Strong knowledge of routing, switching, firewalls, WAN technologies, and Quality of Service (QoS).
• Proven ability to troubleshoot and resolve complex telecommunications issues.
• Experience providing Tier III technical support in an enterprise environment.
• Strong verbal and written communication skills.
• Ability to create clear, accurate technical documentation for end users and technical teams.
• Experience training and mentoring junior-level technical staff.

Desired Skills

• Experience with BroadSoft Hosted VoIP products and solutions.
• Ability to automate routine tasks using Python scripting.
• Strong analytical and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage multiple technical priorities., * Must be a current resident of the United States.
• Must have current work authorization for the United States.
• Must be a direct hire.
• Must be willing and able to work 100% onsite. Remote and hybrid work are not permitted.