Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Word Microsoft Excel Business Systems Information Systems Microsoft PowerPoint Systems Development Life Cycle Salesforce.Com Systems Integration Warehouse Management Systems Backend

Job description

• Monitor and troubleshoot daily EDI integrations and transaction flows between client, retail customers, and partners.
• Investigate transaction failures, data discrepancies, mapping issues, document rejections, and connectivity concerns to ensure timely and accurate processing of critical EDI documents.
• Proactively identify when EDI issues indicate broader business process gaps and escalate concerns to the appropriate stakeholders in Sales, Operations, Finance, IT, and other impacted teams.
• Drive process-level resolution of recurring issues rather than relying on ongoing manual corrections within external retail customer or partner platforms.
• Perform immediate manual intervention when necessary to release critical documents, while ensuring that each intervention is paired with a long-term corrective action or process improvement.
• Maintain strong knowledge of EDI requirements and compliance standards for major retail customers, including Walmart, Home Depot, Lowe’s, and other key trading partners.
• Translate retailer-specific EDI requirements into actionable business and system processes for internal teams.
• Analyze available retail customer and partner platform capabilities, identify functional gaps, and determine whether solutions can be leveraged directly within those platforms or require internal backend system development.
• Partner with IT and business stakeholders to define, test, and implement system or process changes needed to achieve and maintain full EDI compliance.
• Document EDI processes, issue resolution steps, retailer requirements, root causes, corrective actions, and escalation paths to support repeatable and sustainable operations.
• Serve as a subject matter expert and internal point of contact for EDI-related questions, compliance updates, platform capabilities, and transaction flow issues.
• Work with business leaders and IT to accurately document processes as needed.
• Support implementation of new systems and functionality

Requirements

• Bachelor’s degree in Information Systems, Business, Supply Chain, Operations, or a related field preferred; equivalent experience may be considered.
• Minimum of 3 years of experience supporting EDI operations, retail compliance, system integrations, order management, supply chain systems, or a related business systems function.
• Hands-on experience with retail customer or partner EDI platforms strongly preferred.
• Strong understanding of common retail EDI transaction documents such as purchase orders, purchase order acknowledgements, advance ship notices, invoices, inventory updates, and functional acknowledgements.
• Knowledge of retailer EDI compliance requirements, routing guides, transaction timing, data accuracy expectations, and chargeback risk drivers.
• Ability to analyze transaction failures, identify root causes, and distinguish between platform configuration issues, data issues, process gaps, and backend system limitations.
• Strong cross-functional communication skills with the ability to translate technical EDI requirements into clear business actions for Sales, Operations, Finance, and IT teams.
• Demonstrated problem-solving skills, attention to detail, sense of urgency, and ability to manage multiple priorities in a fast-paced environment.
• Experience creating process documentation, issue logs, escalation procedures, test plans, or corrective action tracking preferred.
• Knowledge of MS Office products, including Excel, Word, and PowerPoint; experience with Salesforce, ERP, WMS, or order management systems preferred.
• Understanding of the complete end-to-end EDI document flow, including warehouse and shipping documents (e.g., 850 Purchase Order, 855 Purchase Order Acknowledgment, 856 ASN, 810 Invoice, and 940/945 Warehouse Shipping documents).
• Understanding of retailer-specific compliance requirements, including SSCC pallet labeling, ASN structure, pallet hierarchy, carton and package information, and shipping validation.
• Ability to identify which data must exist in the ERP (e.g., customer PO type, department number, routing information, carrier details, GS1/SSCC numbers, package weights, and pallet information) and to determine how that data should be generated.
• Knowledge of GS1 standards, barcode requirements, pallet identification, and retail shipping compliance.
• Ability to read retailer implementation guides and translate them into functional requirements, ERP enhancements, field mappings, interface specifications, and SPS/platform configuration, working with business users, developers, and integration teams to meet both business and retailer compliance requirements.

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