Desktop Support Engineer

Operations Communication Authentications Desktop Support Customer Service Network Switches Technical Issues Operating Systems Help Desk Support Wireless Networks Business Valuation Microsoft Windows 10 Full Stack Development Wireless Communications Network Troubleshooting Business Transformation Hardware Troubleshooting Virtual Private Networks (VPN) Troubleshooting (Problem Solving), We are looking for an experienced Desktop Support / Help Desk Technician to join a fast-paced IT team. This role will support a growing end-user environment by resolving technical issues, managing device deployments, and assisting with Windows upgrades and day-to-day support requests. The ideal candidate is customer-focused, highly responsive, and comfortable working across desktop, help desk, and basic network troubleshooting responsibilities., * Provide Tier 1/Tier 2 desktop and help desk support for end users.

• Troubleshoot hardware, software, operating system, and peripheral issues.
• Support Windows 10 and Windows 11 environments, including upgrades and migrations.
• Assist with laptop deployments, imaging, configuration, and user onboarding.
• Handle password resets, MFA-related issues, account support, and access requests.
• Support mobile device deployments, upgrades, and troubleshooting.
• Manage and resolve tickets while maintaining excellent customer service standards.
• Diagnose and troubleshoot network connectivity issues, including wired, wireless, and VPN-related problems.
• Assist with IT projects, technology refreshes, and device rollout initiatives.
• Document issues, resolutions, and procedures within the ticketing system.

• 3+ years of desktop support and/or help desk experience.
• Strong experience supporting Windows 10 and Windows 11 environments.
• Hands-on experience troubleshooting hardware, software, and peripheral devices.
• Experience managing tickets in a high-volume support environment.
• Knowledge of laptop imaging, deployment, and migration processes.
• Experience supporting MFA, user account administration, and common authentication issues.
• Strong troubleshooting, communication, and customer service skills.
• Ability to provide a high-touch, white-glove support experience., * Experience troubleshooting network connectivity and infrastructure-related issues.
• Exposure to switches, wireless networks, VPNs, and basic networking concepts.
• Previous experience as a high level Desktop Support Technician or Junior-to-Mid Level Network Engineer.
• Experience supporting large-scale hardware refreshes, operating system upgrades, and enterprise IT projects.

Top Skills

• Desktop Support
• Help Desk Support
• Windows 10 / Windows 11
• Hardware & Software Troubleshooting
• Imaging & Deployment
• MFA Support
• Network Connectivity Troubleshooting
• Customer Service
• Technical Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.